Helping Hands - West Northumberland
- Home care
- Dementia care
- Registered since 2017
- Northumberland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
24 of 32
rated home care services in Northumberland are rated Good, like this one.
Helping Hands - West Northumberland: inspection record
Rated Good in February 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Unity Health Care Solutions No overall rating, 0.7 miles away
- O West STSS (Short Term Support Service) Hexham Outstanding, 0.7 miles away
- – TrinityPlus (Mallon House) Not yet rated, 1.8 miles away
- G BelleVie North East Area Good, 3.3 miles away
- O J S Parker Limited North East Outstanding, 3.3 miles away
About the service
From the Care Quality Commission's inspection report published 24 February 2023. Quoted under the Open Government Licence.
Helping Hands - West Northumberland is a domiciliary care service providing personal care to a range of adults with a variety of health care needs, living in their own homes. At the time of the inspection, the provider supported 149 people.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Staff were kind and thoughtful and the vast majority of people and relatives would recommend the service to others.
Read the rest of CQC's summary
Medicines were well managed and good infection control procedures were followed.
Care records were personalised and reflected people's care needs and how these should be carried out. People and relatives were involved in planning their care and were supported to provide feedback about the service.
There were enough safely recruited staff to meet people's care needs. It was acknowledged at times recruitment had been difficult due to the nationwide shortages of care staff.
The provider worked well with other healthcare professionals to ensure people received good quality care. The management team checked the quality and safety of the service, with a range of audits and quality assurance checks in place.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Pamela Smith
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 24 February 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- HH Community Care Limited
- Ownership type
- Organisation
- Companies House number
- 06554388 (opens Companies House)
HH Community Care Limited runs 5 services in England, 4 of them in the North East. 4 are rated Good or Outstanding and 1 has no rating yet.
Other services run by HH Community Care Limited
- G Helping Hands - East Northumberland Good. Home care, Northumberland
- G Nuliving Homecare Good. Home care, North Yorkshire, Yorkshire and the Humber
- G Nupath Care Gateshead Good. Home care, Gateshead
- – Nupath Care Northumberland No overall rating. Home care, Northumberland
Getting help from Northumberland County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Northumberland County Council
- Ask for a care needs assessment
- Phone: 01670 536 400
- Support for carers
- Paying for care: Northumberland County Council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands - West Northumberland provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands - West Northumberland.
- When was Helping Hands - West Northumberland last inspected?
- The Care Quality Commission's latest rating for Helping Hands - West Northumberland was published on 24 February 2023.
- Who runs Helping Hands - West Northumberland?
- Helping Hands - West Northumberland is run by HH Community Care Limited. It runs 5 services in England, 4 of them in the North East.
- What is Helping Hands - West Northumberland's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 February 2023.
Contact
- Phone
- 01661 843839
- Address
- St Matthews House, Haugh Lane Industrial Estate, Hexham, NE46 3PU Map (opens Google Maps)
Compare nearby
- – Unity Health Care Solutions No overall rating, 0.7 miles away
- O West STSS (Short Term Support Service) Hexham Outstanding, 0.7 miles away
- – TrinityPlus (Mallon House) Not yet rated, 1.8 miles away
- G BelleVie North East Area Good, 3.3 miles away
- O J S Parker Limited North East Outstanding, 3.3 miles away