J S Parker Limited North East

The registered manager exhibited very strong leadership skills and excelled within the organisation to achieve consistently high standards. The service had continued to develop and improve. The organisation fully supported the service and demonstrated a solid corporate approach to driving up industry standards. Audits and checks were fully embedded into the service to monitor quality and safety.

People had accomplished remarkable goals and outcomes through outstanding support from staff. People lived fulfilled lives which were enriched by a huge variety of hobbies, activities and educational opportunities. People were supported to have maximum choice and control of their life and was supported in the least restrictive way possible.

Staff fully embraced the person-centred culture of the organisation and demonstrated exceptionally caring values. They were reliable, consistent and deeply dedicated to caring for people. Subsequently, people received a unique service which met all their needs and exceeded the expectations of their relatives and other professionals.

People had timely access to professional therapists to improve their health and well-being and promote independence. Staff worked in excellent partnership with other services to provide people with a unified service.

Case managers supported people to recruit their own staff. Carefully selected teams of well trained and extremely competent staff supported people to live their lives to the fullest. The recruitment process was safe, and staff benefitted from training which was individually designed to suit each person's needs.

People were kept very safe. Positive risks which enhanced people's quality of life were strongly encouraged. Robust measures were in place to reduce any potential risks. Staff proactively recognised areas of risks and signs of abuse and reported any concerns to the registered manager with confidence. Safeguarding policies and procedures were in place.