J S Parker - South West Centre

The service is registered with the Care Quality Commission for the regulated activity of 'personal care'. At the time of this inspection, a total of 30 people used the service. However, only 8 people were in receipt of support that included personal care.

Throughout the report we refer to 'case managers' and 'staff'. Staff were employed to deliver care and support to people who receive a service from JS Parker. Case managers were employed by JS Parker to assess, implement and coordinate people's care and support. This included responsibilities for the recruitment, management and support of people's staff who deliver their care.

People's experience of using this service: We found a strong leadership framework in place. This meant there were clear lines of accountability within the organisation and systems which supported the running of the service were well-embedded. The service benefited from a highly experienced registered manager and they were well supported by a dedicated and enthusiastic multidisciplinary team. Staff felt especially valued and respected, their views were listened to and considered. This led to a content and motivated staff team.

People's care files showed that their care needs had been thoroughly assessed, and they received a good quality of care from staff who understood the type of support they needed. Teenagers and younger adults benefitted from case managers with the skills and experience to support people effectively with changing developmental needs. People's families were treated as equal partners in their care and support. One case manager said, "It is a much about the parents' needs as the client's needs and we guide them all through their care and support. It is about supporting the family as a unit." Care plans were highly personalised and gave clear information on how to support people beyond just their physical needs to ensure their entire person-hood was upheld. People's goals and aspirations were clearly identified in their care records and we saw many examples where the service had helped them to fulfil these.

Staff were effective in their roles and sought the best outcomes for the people they supported. The service benefited from a range of in-house professional expertise which meant a responsive level of training and continuous development was provided in line with the person's needs and developments in best practice.

People were given every opportunity to be valued and equal partners in decisions around their care and support. For example, people or their representatives were empowered to select the own staff team and ask questions during staff interviews. The service encouraged people to maintain a healthy diet and worked collaboratively with external services to promote people's wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

Rating at last inspection: At the last inspection the service was rated 'Good.' (published 29 November 2016).