Bluebird Care (Chesterfield & NE Derbyshire)

There were enough staff to effectively meet the current packages of care for people's needs. People were supported by staff who had the knowledge and skills to ensure they were safe from harm. Risk assessments had been completed, to assess and reduce any risks associated with the required support. These included the environment, moving and handling needs or medicine support.

People were supported by a regular team of care staff. When people required assistance to eat or drink, the provider ensured this was planned to meet their preferences and their current assessed need. Liaison with health and social care professionals was used to ensure people received the required level of care.

Relationships had been developed and people told us staff were caring and kind. They showed respect for their homes and personal preferences.

Care plans were detailed and had been developed with the person and their representative. We saw reviews had been completed and any required changes made. Care plans were electronic, and these were updated in real time to reflect changes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.