Homecare Domiciliary and Domestic Limited

People's experience of using this service: Risks associated with people's care and support had been identified and actions taken to minimise risks. Staff we spoke with confirmed they had received training in safeguarding and knew what action to take if they felt people were being abused. The provider had a safe recruitment process in place and staff were recruited in line with this. Accidents and incidents were analysed, and trends and patterns were identified. Medicines were managed in a safe way; monthly audit of medication administration records were completed, and staff told us they received training in the safe handling of medicines.

People's needs were assessed, and care was delivered in line with their preferences and choices. Staff received support, induction and training to ensure they had the skills to do their role. Staff were complimentary about the management team and felt they were very supportive. People were supported to eat and drink enough to maintain a healthy and balanced diet in line with their dietary requirements. People had access to healthcare professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff we spoke with told us how they respected people and ensured their privacy and dignity was maintained. People were involved in the planning of their care and were able to make decisions about the care and support they received.

Care plans were organised and easy to follow detailing people's needs and how these were to be met. People who used the service had access to a complaints procedure and were encouraged to make complaints where required. Complaints were followed up and responded to in line with the providers policy.

The management team were committed in providing a high level of care to people who used the service. Care was planned in a way that promoted people's independence. People who used the service had the opportunity to express their views and actions were taken to address issues raised. The provider had a range of audits in place to monitor the service delivery and to ensure a high standard of care was maintained.