West STSS (Short Term Support Service) Hexham
- Home care
- Registered since 2011
- Northumberland, North East
Outstanding
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Good in 2015, most recently Outstanding in September 2023.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
7 of 32
rated home care services in Northumberland are rated Outstanding, like this one.
West STSS (Short Term Support Service) Hexham: inspection record
Rated Outstanding in September 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Unity Health Care Solutions No overall rating, 0.6 miles away
- G Helping Hands - West Northumberland Good, 0.7 miles away
- – TrinityPlus (Mallon House) Not yet rated, 2.5 miles away
- G BelleVie North East Area Good, 2.7 miles away
- O J S Parker Limited North East Outstanding, 2.7 miles away
About the service
From the Care Quality Commission's inspection report published 5 September 2023. Quoted under the Open Government Licence.
West STSS (Short Term Support Service) Hexham is provided by Northumberland County Council. It provides three distinct services: reablement, therapeutic support (Occupational Therapy and equipment support) and a 'bridging' service, when people are awaiting longer-term care packages. Services are delivered in people's own homes. At the time of the inspection, the service was providing reablement to 9 people and bridging support to 6 people. The service was supporting over 100 people with therapeutic services. Not all the people supported by therapeutic services were actively engaged at the time of the inspection, although all had a designated staff member to contact for support.
What inspectors found
People were supported by staff who delivered safe and effective care. Safeguarding matters had been reported and recorded and action taken where necessary to address any shortfalls. Assessments were undertaken to minimise risks to people and staff. Accidents and incidents were reviewed to learn lessons for the future. There were sufficient staff to support people's needs and people told us there had been no missed appointments and that staff stayed for their full allocated time. Medicines were managed effectively.
Read the rest of CQC's summary
Managers maintained an overview of the service and conducted checks on care delivery and staff competencies. Staff supervision was in place and health professionals supported to access clinical support. People were supported to express their views on the service and the overall satisfaction with the service was high. Staff said they were well supported by managers.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Rebecca Mullarkey
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Whole Population
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 5 September 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Northumberland County Council
- Ownership type
- Organisation
Northumberland County Council runs 5 services, all in the North East. 5 are rated Good or Outstanding.
Other services run by Northumberland County Council
- O North STSS (Short Term Support Service) Alnwick Outstanding. Home care, Northumberland
- O North STSS (Short Term Support Service) Berwick Outstanding. Home care, Northumberland
- O South East STSS (Short Term Support Service) Outstanding. Home care, Northumberland
- O Tynedale House Outstanding. Care home, Northumberland
Getting help from Northumberland County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Northumberland County Council
- Ask for a care needs assessment
- Phone: 01670 536 400
- Support for carers
- Paying for care: Northumberland County Council
Checked on the council's website, November 2026.
Common questions
- Does West STSS (Short Term Support Service) Hexham provide nursing care?
- The Care Quality Commission's register does not list nursing care for West STSS (Short Term Support Service) Hexham.
- When was West STSS (Short Term Support Service) Hexham last inspected?
- The Care Quality Commission's latest rating for West STSS (Short Term Support Service) Hexham was published on 5 September 2023.
- Who runs West STSS (Short Term Support Service) Hexham?
- West STSS (Short Term Support Service) Hexham is run by Northumberland County Council. It runs 5 services, all in the North East.
- What is West STSS (Short Term Support Service) Hexham's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 5 September 2023.
Contact
- Phone
- 01434 612900
- Address
- Dene Park House, Corbridge Road, Hexham, NE46 1HN Map (opens Google Maps)
Compare nearby
- – Unity Health Care Solutions No overall rating, 0.6 miles away
- G Helping Hands - West Northumberland Good, 0.7 miles away
- – TrinityPlus (Mallon House) Not yet rated, 2.5 miles away
- G BelleVie North East Area Good, 2.7 miles away
- O J S Parker Limited North East Outstanding, 2.7 miles away