South East STSS (Short Term Support Service)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People who used the service received high-quality, personalised support from an exceptionally well-led service. People said the service was "outstanding" and had successfully helped them to regain independent skills to remain at home.

Staff were fully committed to providing an extremely person-centred service. Staff were very proud to work for the service and said they received superb support from the organisation and their colleagues.

The managers provided strong leadership and constantly considered how they could enhance the service. There was excellent team work and collaboration both within and outside the service. Other health and social care professionals commended the service for its exceptional management, joint-working and open communication.

Since the last inspection, the provider had developed significant new initiatives to support and improve the service to people and to the local community. These included a 'home safe' support team to get people home from hospital with the equipment and resources they needed within 24 hours.