North STSS (Short Term Support Service) Berwick
- Home care
- Dementia care
- Registered since 2016
- Northumberland, North East
Outstanding
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Outstanding at every inspection since 2017.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
7 of 32
rated home care services in Northumberland are rated Outstanding, like this one.
North STSS (Short Term Support Service) Berwick: inspection record
Rated Outstanding in September 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Careline Berwick Good, 0.2 miles away
- G Bell View Help at Home Ltd Good, 13.8 miles away
- – Time to Care Specialist Support Services Limited No overall rating, 28.6 miles away
- O North STSS (Short Term Support Service) Alnwick Outstanding, 28.7 miles away
- – Whell Care No overall rating, 34.5 miles away
About the service
From the Care Quality Commission's inspection report published 6 September 2023. Quoted under the Open Government Licence.
North STSS (Short Term Support Service) Berwick is provided by Northumberland County Council. It provides three distinct services: reablement, crisis intervention and a 'bridging' service, when people are awaiting longer-term care packages. At the time of the inspection, the service was providing care and support to 18 people in their own homes.
What inspectors found
People experienced consistent, effective and safe care from reablement staff.
Read the rest of CQC's summary
The provider had a range of systems and processes in place to monitor and mitigate risk. Records were accurate and reviewed regularly. Specific risks to people were assessed and staff understood them well.
The culture was an open one in which people and staff were safe and well-supported. There was a proactive approach to working with external partners and this had an impact on the health and wellbeing outcomes people experienced.
The registered manager had been at the service for 3 months and had made good progress in that time; they understood the service well and had made positive links inside and outside the service.
The registered manager involved people who used the service and their relatives through regular care plan reviews and surveys. People, relatives, external professionals and staff all spoke highly of the service and the new registered manager.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Natasha Potter
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 6 September 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Northumberland County Council
- Ownership type
- Organisation
Northumberland County Council runs 5 services, all in the North East. 5 are rated Good or Outstanding.
Other services run by Northumberland County Council
- O North STSS (Short Term Support Service) Alnwick Outstanding. Home care, Northumberland
- O South East STSS (Short Term Support Service) Outstanding. Home care, Northumberland
- O Tynedale House Outstanding. Care home, Northumberland
- O West STSS (Short Term Support Service) Hexham Outstanding. Home care, Northumberland
Getting help from Northumberland County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Northumberland County Council
- Ask for a care needs assessment
- Phone: 01670 536 400
- Support for carers
- Paying for care: Northumberland County Council
Checked on the council's website, November 2026.
Common questions
- Does North STSS (Short Term Support Service) Berwick provide nursing care?
- The Care Quality Commission's register does not list nursing care for North STSS (Short Term Support Service) Berwick.
- When was North STSS (Short Term Support Service) Berwick last inspected?
- The Care Quality Commission's latest rating for North STSS (Short Term Support Service) Berwick was published on 6 September 2023.
- Who runs North STSS (Short Term Support Service) Berwick?
- North STSS (Short Term Support Service) Berwick is run by Northumberland County Council. It runs 5 services, all in the North East.
- What is North STSS (Short Term Support Service) Berwick's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 6 September 2023.
Contact
- Phone
- 01670 629401
- Address
- McDonald House, Wallace Green, Berwick Upon Tweed, TD15 1ED Map (opens Google Maps)
Compare nearby
- G Careline Berwick Good, 0.2 miles away
- G Bell View Help at Home Ltd Good, 13.8 miles away
- – Time to Care Specialist Support Services Limited No overall rating, 28.6 miles away
- O North STSS (Short Term Support Service) Alnwick Outstanding, 28.7 miles away
- – Whell Care No overall rating, 34.5 miles away