Careline Berwick
- Home care
- Dementia care
- Registered since 2014
- Northumberland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Requires improvement in 2015, most recently Good in June 2022.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
24 of 32
rated home care services in Northumberland are rated Good, like this one.
Careline Berwick: inspection record
Rated Good in June 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O North STSS (Short Term Support Service) Berwick Outstanding, 0.2 miles away
- G Bell View Help at Home Ltd Good, 13.7 miles away
- – Time to Care Specialist Support Services Limited No overall rating, 28.5 miles away
- O North STSS (Short Term Support Service) Alnwick Outstanding, 28.6 miles away
- – Whell Care No overall rating, 34.4 miles away
About the service
From the Care Quality Commission's inspection report published 16 June 2022. Quoted under the Open Government Licence.
Careline Berwick is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 157 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People and their relatives spoke positively about the care they received. Care plans were detailed and included risks assessments. Medicines were managed safely. People were safeguarded from abuse. Effective infection prevention and control systems were in place.
Read the rest of CQC's summary
Staff received regular training, supervision and appraisal. Staff worked with external professionals to ensure people received the support they needed.
The registered manager and provider had effective governance systems in place. Feedback was regularly sought and acted on. Lessons were learnt and shared from incidents and accidents across the provider's services.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Danielle Russell
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 16 June 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care Line Homecare LimitedBrand: City and County Healthcare Group
- Ownership type
- Organisation
- Companies House number
- 03571286 (opens Companies House)
Care Line Homecare Limited runs 7 services in England, 4 of them in the North East. 7 are rated Good or Outstanding.
Other services run by Care Line Homecare Limited
- G Careline Homecare (Middlesbrough) Good. Home care, Redcar and Cleveland
- G Careline Homecare (Newcastle) Good. Home care, North Tyneside
- G Careline Homecare (Rotherham) Good. Home care, Rotherham, Yorkshire and the Humber
- G Careline Homecare (Sheffield) Good. Home care, Sheffield, Yorkshire and the Humber
Getting help from Northumberland County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Northumberland County Council
- Ask for a care needs assessment
- Phone: 01670 536 400
- Support for carers
- Paying for care: Northumberland County Council
Checked on the council's website, November 2026.
Common questions
- Does Careline Berwick provide nursing care?
- The Care Quality Commission's register does not list nursing care for Careline Berwick.
- When was Careline Berwick last inspected?
- The Care Quality Commission's latest rating for Careline Berwick was published on 16 June 2022.
- Who runs Careline Berwick?
- Careline Berwick is run by Care Line Homecare Limited. It runs 7 services in England, 4 of them in the North East.
- What is Careline Berwick's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 June 2022.
Contact
- Phone
- 01289 303041
- Address
- Office 004, The Workspace, 90 Marygate Boarding School Yard, Berwick-upon-tweed, TD15 1BN Map (opens Google Maps)
Compare nearby
- O North STSS (Short Term Support Service) Berwick Outstanding, 0.2 miles away
- G Bell View Help at Home Ltd Good, 13.7 miles away
- – Time to Care Specialist Support Services Limited No overall rating, 28.5 miles away
- O North STSS (Short Term Support Service) Alnwick Outstanding, 28.6 miles away
- – Whell Care No overall rating, 34.4 miles away