Bell View Help at Home Ltd

Staff supported people to make decisions following best practice in decision-making. People's relatives helped people express their needs and wishes if they could not do so themselves. Multidisciplinary healthcare teams were involved in decisions about people's health when needed.

Staff knew people well, and provided person-centred care. Care documentation included clear guidance on how to care for people.

Medicines were managed safely. Some records were not in line with best practice guidance but action was taken immediately to rectify this.

Right Care: Staff understood how to protect people from poor care and abuse. The service worked with other agencies when needed to provide the most appropriate care. Staff had training on how to recognise and report abuse.

Risks to people were assessed and regularly reviewed when people's needs changed. The service had enough appropriately skilled staff to meet people's needs and keep them safe.

Right Culture: There was a positive culture in the service. Staff said the management team were supportive. Managers held regular supervisions with staff. Staff worked effectively with visiting professionals.

People, their relatives and healthcare professionals were involved in planning their care.

Quality assurance and monitoring systems were in place and effective. The registered manager was continuously improving the service. Lessons had been learnt from incidents.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk