Careline Homecare (Middlesbrough)
- Home care
- Dementia care
- Registered since 2016
- South Bank, Redcar and Cleveland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
13 of 15
rated home care services in Redcar and Cleveland are rated Good, like this one.
Careline Homecare (Middlesbrough): inspection record
Rated Good in March 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Comfort Call Middlesbrough Good, less than 0.1 miles away
- G Human Support Group Limited - Middlesbrough Good, less than 0.1 miles away
- G A&B Home Care Ltd Good, 0.7 miles away
- G Newbus Middlesbrough Good, 0.7 miles away
- G SNE Care Services Ltd Good, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 28 March 2020. Quoted under the Open Government Licence.
Careline Homecare Middlesbrough is a domiciliary care service providing personal care to people living in their own homes in Middlesbrough and Redcar and Cleveland.
Read the rest of CQC's summary
The service supported young adults and older adults who lived with a mental health condition, learning disability, physical disability or who needed support at the end of their life. In addition, the service also provided a rapid response service. This meant the service supported people who were leaving hospital or a care home or where an existing care package may have broken down. A package of support was put in place the same day.
At inspection 214 people were using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection 194 people received personal care.
What inspectors found
People received safe care from staff who knew their needs very well. Risks to people were well managed and staff were responsive when people's needs changed. People received their calls on time and staff stayed for the full amount of time. One person said, "The best thing about the service is the consistency."
Read the rest of CQC's summary
There were mixed reviews about the knowledge and skills needed to provide effective support to people. The registered manager was reviewing this following feedback during inspection. People were supported with their health and well-being. Recommendations from health professionals had been followed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and staff thought highly of each other. Comments included, "Care workers are very considerate. They are very kind. I could not wish for better." And, "Care workers make the service marvellous." People said staff went the 'extra mile.' Staff supported people to be as independent as possible and respected their choices, beliefs and values.
People received care which was central to their individual needs. Care records supported staff to deliver care which met people's needs. A recent vintage tea party organised by the service supported people with their social contact. People said they felt able to raise a concern and were confident it would be addressed.
Leaders had the right skills and knowledge to deliver a safe service. A positive culture supported an open and transparent service. Quality assurance measures had led to continual change at the service. People said
the service was good. Comments included, "It's a good service. A very caring service." And, "Everything is spot on."
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 28 March 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care Line Homecare LimitedBrand: City and County Healthcare Group
- Ownership type
- Organisation
- Companies House number
- 03571286 (opens Companies House)
Care Line Homecare Limited runs 7 services in England, 4 of them in the North East. 7 are rated Good or Outstanding.
Other services run by Care Line Homecare Limited
- G Careline Berwick Good. Home care, Northumberland
- G Careline Homecare (Newcastle) Good. Home care, North Tyneside
- G Careline Homecare (Rotherham) Good. Home care, Rotherham, Yorkshire and the Humber
- G Careline Homecare (Sheffield) Good. Home care, Sheffield, Yorkshire and the Humber
Getting help from Redcar and Cleveland Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Redcar and Cleveland Borough Council
- Ask for a care needs assessment
- Phone: 01642 771500, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm. Outside office hours: 01642 524552
- Support for carers
- Paying for care: Redcar and Cleveland Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Careline Homecare (Middlesbrough) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Careline Homecare (Middlesbrough).
- When was Careline Homecare (Middlesbrough) last inspected?
- The Care Quality Commission's latest rating for Careline Homecare (Middlesbrough) was published on 28 March 2020.
- Who runs Careline Homecare (Middlesbrough)?
- Careline Homecare (Middlesbrough) is run by Care Line Homecare Limited. It runs 7 services in England, 4 of them in the North East.
- What is Careline Homecare (Middlesbrough)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 March 2020.
Contact
- Phone
- 01642 243769
- Address
- Rooms 34, 38, 39, 40 South Tees Business Centre, Puddlers Road, South Bank, Middlesbrough, TS6 6TL Map (opens Google Maps)
Compare nearby
- G Comfort Call Middlesbrough Good, less than 0.1 miles away
- G Human Support Group Limited - Middlesbrough Good, less than 0.1 miles away
- G A&B Home Care Ltd Good, 0.7 miles away
- G Newbus Middlesbrough Good, 0.7 miles away
- G SNE Care Services Ltd Good, 0.7 miles away