A&B Home Care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's needs were thoroughly assessed, and support plans were person-centred and kept up to date. Staff had the right skills, training and experience to support people effectively. People received support to eat and drink when needed. People were referred to health professionals appropriately and supported to access other services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and respect, by staff who knew them well. People were supported to express their views and be involved in making decisions about their care. People were treated with dignity at all times, and people were supported to maintain independence wherever possible.

People were fully involved in the development of their support plans, as were families and professionals where appropriate. Support plans focused on people's individual needs, their preferences and routines, their likes and dislikes, and what was important to them. People's communication needs were well met. If people raised any concerns, these were dealt with swiftly and appropriately.

The service was well-led. The management team were open and honest, with strong person-centred visions and values. Staff were proud to work for the company and happy in their roles. People and relatives told us they would recommend the service to others. The provider carried out regular quality audits and

implemented action plans in response to points identified. People were asked for their feedback regularly and this was welcomed. The provider worked well with others to achieve good outcomes for people.