Pacific and Gold Healthcare Teeside
- Home care
- Dementia care
- Registered since 2023
- South Bank, Redcar and Cleveland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
1 month
since the latest rating was published.
13 of 15
rated home care services in Redcar and Cleveland are rated Good, like this one.
Pacific and Gold Healthcare Teeside: inspection record
Rated Good in September 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Abihealth – Tees Valley Not yet rated, less than 0.1 miles away
- – Saen El-Tara Care Services Ltd Not yet rated, less than 0.1 miles away
- – Vestra Homecare Middlesbrough and Stockton Not yet rated, 0.1 miles away
- G Olam Care Services Ltd Good, 0.3 miles away
- G A&B Home Care Ltd Good, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 3 September 2026 (assessment visit 27 March 2026). Quoted under the Open Government Licence.
We carried out an assessment of Pacific and Gold Healthcare Teesside 20 May and 20 July 2026. This was the first assessment since the service was registered. This was a remote assessment, which meant we did not visit the provider’s office. We received telephone feedback from 1 person and 8 relatives.
Pacific and Gold Healthcare Teesside provides personal care to people living in their own homes.
There were some shortfalls within recruitment records, including missing information and incomplete employment histories for some staff. The registered manager acted immediately to improve systems to prevent this happening in the future.
The provider had effective systems to help keep people safe. Risks were assessed and managed, safeguarding concerns were acted upon appropriately, and lessons were learned from incidents and complaints. Staff received training and support to carry out their roles.
The service worked well with health and social care professionals to help people achieve positive outcomes and promote people’s independence. Management encouraged an open and inclusive culture. People, relatives and staff gave positive feedback about the management of the service. Governance systems and quality assurance processes were used to monitor the service and make improvements.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Stella Ileso
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Pacific and Gold Limited
- Ownership type
- Organisation
- Companies House number
- 11705243 (opens Companies House)
Pacific and Gold Limited runs 2 services in England, 1 of them in the North East. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Pacific and Gold Limited
- RI Pacific and Gold Healthcare Requires improvement. Home care, Wakefield, Yorkshire and the Humber
Getting help from Redcar and Cleveland Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Redcar and Cleveland Borough Council
- Ask for a care needs assessment
- Phone: 01642 771500, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm. Outside office hours: 01642 524552
- Support for carers
- Paying for care: Redcar and Cleveland Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Pacific and Gold Healthcare Teeside provide nursing care?
- The Care Quality Commission's register does not list nursing care for Pacific and Gold Healthcare Teeside.
- When was Pacific and Gold Healthcare Teeside last inspected?
- The Care Quality Commission's latest rating for Pacific and Gold Healthcare Teeside was published on 3 September 2026.
- Who runs Pacific and Gold Healthcare Teeside?
- Pacific and Gold Healthcare Teeside is run by Pacific and Gold Limited. It runs 2 services in England, 1 of them in the North East.
- What is Pacific and Gold Healthcare Teeside's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 September 2026.
Contact
- Phone
- 07411 481707
- Address
- Suite B8, First Floor Business Centre, Cargo Fleet Offices, Middlesbrough Road, Middlesbrough, TS6 6XJ Map (opens Google Maps)
Compare nearby
- – Abihealth – Tees Valley Not yet rated, less than 0.1 miles away
- – Saen El-Tara Care Services Ltd Not yet rated, less than 0.1 miles away
- – Vestra Homecare Middlesbrough and Stockton Not yet rated, 0.1 miles away
- G Olam Care Services Ltd Good, 0.3 miles away
- G A&B Home Care Ltd Good, 0.6 miles away