Olam Care Services Ltd
- Home care
- Dementia care
- Registered since 2020
- Central Middlesbrough, Middlesbrough, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
13 of 14
rated home care services in Middlesbrough are rated Good, like this one.
Olam Care Services Ltd: inspection record
Rated Good in May 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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- – Vestra Homecare Middlesbrough and Stockton Not yet rated, 0.3 miles away
- G A&B Home Care Ltd Good, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 18 May 2023. Quoted under the Open Government Licence.
Olam Care Services is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 16 people.
What inspectors found
People spoke positively about the care and support provided by the service. People said they received care from a consistent staff team who were caring, knowledgeable and competent. Their comments included, "I can't ask for better. I have no complaints. They give good care." and "It really is very good, they help me a lot. They check that I am doing ok."
Read the rest of CQC's summary
People were protected from the risk of harm and abuse. Staff had the knowledge and confidence to identify safeguarding concerns and knew how to act on them to keep people safe.
Care records reflected people's needs. Risks to people's health had been assessed and plans were in place to mitigate these risks. Care plans and risk assessments were reviewed regularly to ensure guidance remained current and relevant to the person's needs.
There were systems in place to manage medicines safely. People were supported to access healthcare services and maintain a healthy diet. The service worked alongside other health and social care professionals to meet people's needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Quality monitoring and assurance systems were in place to ensure the registered manager had oversight of the service. Regular audits were undertaken, and actions followed up. There were processes in place for reviewing and investigating accidents, incidents and safeguarding to ensure lessons were learned and these were shared with staff.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Chiedza Mudakureva
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 18 May 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Olam Care Services Ltd
- Ownership type
- Organisation
- Companies House number
- 12539713 (opens Companies House)
Getting help from Middlesbrough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Middlesbrough Council
- Ask for a care needs assessment
- Phone: 01642 065070, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm (press 1, then 1 again)
- Support for carers
- Paying for care: Middlesbrough Council
Checked on the council's website, November 2026.
Common questions
- Does Olam Care Services Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Olam Care Services Ltd.
- When was Olam Care Services Ltd last inspected?
- The Care Quality Commission's latest rating for Olam Care Services Ltd was published on 18 May 2023.
- Who runs Olam Care Services Ltd?
- Olam Care Services Ltd is run by Olam Care Services Ltd.
- What is Olam Care Services Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 May 2023.
Contact
- Phone
- 01642 508841
- Address
- 14i Queensway Business Centre, Queensway, Middlesbrough, TS3 8TG Map (opens Google Maps)
Compare nearby
- – Abihealth – Tees Valley Not yet rated, 0.3 miles away
- G Pacific and Gold Healthcare Teeside Good, 0.3 miles away
- – Saen El-Tara Care Services Ltd Not yet rated, 0.3 miles away
- – Vestra Homecare Middlesbrough and Stockton Not yet rated, 0.3 miles away
- G A&B Home Care Ltd Good, 0.7 miles away