Newbus Middlesbrough
- Home care
- Dementia care
- Registered since 2022
- South Bank, Redcar and Cleveland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
21 months
since the latest rating was published.
13 of 15
rated home care services in Redcar and Cleveland are rated Good, like this one.
Newbus Middlesbrough: inspection record
Rated Good in January 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G A&B Home Care Ltd Good, less than 0.1 miles away
- G SNE Care Services Ltd Good, less than 0.1 miles away
- – Vestra Homecare Middlesbrough and Stockton Not yet rated, 0.5 miles away
- – Abihealth – Tees Valley Not yet rated, 0.6 miles away
- G Pacific and Gold Healthcare Teeside Good, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 15 January 2025 (assessment visit 24 October 2024). Quoted under the Open Government Licence.
Date of assessment – 24 October 2024 to 18 November 2024. Newbus Middlesbrough is a domiciliary care service providing personal care to people in their own homes. At the time of the assessment 42 people were being supported.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This is the first assessment of this location and was a responsive assessment due to receiving concerns in relation to the sponsorship licence and staffing at the service. We looked at all quality statements.
Although issues with staff sponsorship at the service continued, which the home office were dealing with; we found enough, dedicated staff in place to provide a good quality service to people. We found no impact to the level of care being provided due to the issues with sponsorship and people were highly complementary about the staff team.
During feedback, the provider acknowledged that further work was required with quality assurance systems as they were not as robust as they could be. They were planning to embed new governance procedures to address this.
People were kept safe. Robust safeguarding procedures were in place. Risks to people were assessed and reviewed. People’s independence was promoted, and they were supported in ways they chose. People were treated with equity and had their needs met by a dedicated staff team who were kind and caring. Care records identified people’s individual needs, and the provider told us this was an area which they were working on to further improve levels of detail.
Staff were safely recruited, trained and supported. However, the ongoing issues with staff sponsorship at the service was making it difficult for the provider to recruit suitable staff.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This was the first inspection for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This was the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This was the first inspection for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs. This was the first inspection for this service.
This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This was the first inspection for this service. This key question has been rated good. This meant the service was generally managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
The provider had systems and processes in place to fully monitor the services provided. Although we found no impact on people using the service, the provider acknowledged some improvements were required regarding quality assurance, and confirmed they planned to update their governance procedures in light of our feedback.
People were very positive about the management team and said they were visible via visits to their homes or easily contactable by phone. People and their relatives said they would recommend the service to others.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Tafadzwa Ndoro
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Newbus Private Ltd
- Ownership type
- Organisation
- Companies House number
- 13646503 (opens Companies House)
Getting help from Redcar and Cleveland Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Redcar and Cleveland Borough Council
- Ask for a care needs assessment
- Phone: 01642 771500, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm. Outside office hours: 01642 524552
- Support for carers
- Paying for care: Redcar and Cleveland Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Newbus Middlesbrough provide nursing care?
- The Care Quality Commission's register does not list nursing care for Newbus Middlesbrough.
- When was Newbus Middlesbrough last inspected?
- The Care Quality Commission's latest rating for Newbus Middlesbrough was published on 15 January 2025.
- Who runs Newbus Middlesbrough?
- Newbus Middlesbrough is run by Newbus Private Ltd.
- What is Newbus Middlesbrough's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 January 2025.
Contact
- Phone
- 07450 965068
- Address
- Office 2, Stephenson Court, Skippers Lane Industrial Estate, Middlesbrough, TS6 6UT Map (opens Google Maps)
Compare nearby
- G A&B Home Care Ltd Good, less than 0.1 miles away
- G SNE Care Services Ltd Good, less than 0.1 miles away
- – Vestra Homecare Middlesbrough and Stockton Not yet rated, 0.5 miles away
- – Abihealth – Tees Valley Not yet rated, 0.6 miles away
- G Pacific and Gold Healthcare Teeside Good, 0.6 miles away