SNE Care Services Ltd

People and their relatives spoke positively about the care and support provided by the service. Some people raised that they did not always receive care from the same members of care staff. We discussed this with the registered manager who explained they had recently recruited new staff which would mean consistent staff would be allocated to people.

Improvements had been made to the management and administration of medicines. Regular audits were undertaken to ensure any issues identified could be addressed immediately.

Safe recruitment practices were in place. Appropriate background checks were in place to enable staff to work in this country.

Risk to people's safety had been assessed and plans were in place to guide staff on how to support people safely. There were processes in place for reviewing and investigating accidents, incidents and safeguarding to ensure lessons were learned and these were shared with staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems were in place to manage and monitor infection control. Appropriate PPE was available to staff.

Quality monitoring and assurance systems were in place to ensure the registered manager had oversight of the service. Regular audits were undertaken, and actions followed up.

Complaints were taken seriously and used as an opportunity to improve the service and experience for people. Surveys were undertaken and feedback summarised to identify any actions needed.

The service had a positive culture. The registered manager had a good understanding of equality and diversity and was active with putting this into practice. The service worked in partnership with others to ensure people's needs were met.