Comfort Call Middlesbrough
- Home care
- Dementia care
- Registered since 2022
- South Bank, Redcar and Cleveland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Rated Good at every inspection since 2016.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
13 of 15
rated home care services in Redcar and Cleveland are rated Good, like this one.
Comfort Call Middlesbrough: inspection record
Rated Good in May 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Careline Homecare (Middlesbrough) Good, less than 0.1 miles away
- G Human Support Group Limited - Middlesbrough Good, less than 0.1 miles away
- G A&B Home Care Ltd Good, 0.7 miles away
- G Newbus Middlesbrough Good, 0.7 miles away
- G SNE Care Services Ltd Good, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 11 May 2023. Quoted under the Open Government Licence.
Comfort Call Middlesbrough is a domiciliary care service providing personal care to people in their own homes. The service supports people in Middlesbrough, Redcar and Cleveland and North Yorkshire. At the time of the inspection 147 people were receiving personal care from the service.
What inspectors found
People and relatives spoke positively about people's care experience. Staff knew people they supported well and treated them with dignity and respect.
Read the rest of CQC's summary
People were safeguarded from abuse. Medicines were managed safely. Risks to people were assessed and monitored. Staffing levels were monitored to ensure people received effective and safe support. The provider had effective infection prevention and control systems in place.
Staff were supported with training, supervision and appraisal. People's needs and choices were assessed on an ongoing basis. Staff worked effectively with other professionals involved in people's care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
Care plans were developed with the involvement of people and their relatives. Staff helped people to make their voices heard. The provider had a complaints system in place, and people and relatives were aware of this.
Governance systems were used to monitor and improve standards. Feedback was sought and acted on. Staff worked in effective partnership with a range of external professionals.
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Charlotte Groves
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 11 May 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Comfort Call LimitedBrand: City and County Healthcare Group
- Ownership type
- Organisation
- Companies House number
- 05763279 (opens Companies House)
Comfort Call Limited runs 24 services in England, 9 of them in the North East. 18 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 3 have no rating yet.
Other services run by Comfort Call Limited
- G Comfort Call - Cheltenham Good. Home care, Gloucestershire, South West
- G Comfort Call - Kilbourn House Good. Home care, Newcastle upon Tyne
- G Comfort Call - Latham Court Good. Home care, Liverpool, North West
- G Comfort Call - Monica Court Good. Home care, Salford, North West
Getting help from Redcar and Cleveland Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Redcar and Cleveland Borough Council
- Ask for a care needs assessment
- Phone: 01642 771500, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm. Outside office hours: 01642 524552
- Support for carers
- Paying for care: Redcar and Cleveland Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Comfort Call Middlesbrough provide nursing care?
- The Care Quality Commission's register does not list nursing care for Comfort Call Middlesbrough.
- When was Comfort Call Middlesbrough last inspected?
- The Care Quality Commission's latest rating for Comfort Call Middlesbrough was published on 11 May 2023.
- Who runs Comfort Call Middlesbrough?
- Comfort Call Middlesbrough is run by Comfort Call Limited. It runs 24 services in England, 9 of them in the North East.
- What is Comfort Call Middlesbrough's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 May 2023.
Contact
- Phone
- 01642 256810
- Address
- Rooms 36 South Tees Business Centre, Puddlers Road, South Bank, Middlesbrough, TS6 6TL Map (opens Google Maps)
Compare nearby
- G Careline Homecare (Middlesbrough) Good, less than 0.1 miles away
- G Human Support Group Limited - Middlesbrough Good, less than 0.1 miles away
- G A&B Home Care Ltd Good, 0.7 miles away
- G Newbus Middlesbrough Good, 0.7 miles away
- G SNE Care Services Ltd Good, 0.7 miles away