Careline Homecare (Sheffield)

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

Right Support The model of care maximised people's choice, control and independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There were enough staff to take care of people. Staff were receiving appropriate training and they told us the training was good and relevant to their role.

Right Care People's likes, preferences and dislikes were assessed, and care packages met people's expectations. Risks to people's health and safety were identified and assessed to ensure safe care delivery for people. Care was person-centred and promoted people's dignity, privacy and human rights. Care plans were up to date and detailed the care and support people wanted and needed. People's medicines were managed safely.

Right Culture The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services lead confident, inclusive and empowered lives. People who used the service and their relatives told us staff were kind and caring. People and relatives engaged in planning people's care and support. The provider had strengthened their systems for monitoring the quality and safety of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk