Vybrant Care Services Ltd

People felt safe in the company of staff. Staff were trained on how to identify and report abuse. Incidents were well-managed to keep people safe and staff compliance with reporting procedures was mostly good. People consistently told us staff were kind, arrived on time and they received support from the same core group of staff, which promoted good continuity of care. The service had recruitment processes in place to ensure suitable staff were employed. Staff followed safe infection control practices.

People were supported by staff who were competent and skilled. Staff were trained to administer people's medicines safely and people were happy with the medicines support they received. Medicines errors were responded to, but the provider's policies and procedures were not consistently followed. The registered manager assured us action would be taken to ensure compliance with their own policies and procedures. Staff asked people for their consent before providing them with any care. People who used the service were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.