Comfort Call Sheffield

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do receive personal care, we also consider any wider social care provided.

People were supported by staff who were competent and skilled. Staff asked people for their consent before providing them with any care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. Staff supported people to maintain their health, and they referred people to community health professionals when necessary.

People told us staff were kind, friendly and caring. People said they felt well-treated by staff. Staff supported people to maintain their independence and to remain involved in decisions about their care. People's privacy was respected.

People knew how to complain about the service if they needed to. Complaints had been appropriately investigated and responded to by the provider. People's communication needs were assessed, and their care records contained information which supported staff to communicate with people effectively. People's care records were personalised. This supported staff to get to know people and provide care in accordance with their preferences.

Staff told us the registered manager was supportive and operated an 'open-door' policy. The registered manager and staff were keen to deliver a high-quality, person-centred service. The registered manager completed a range of checks on the safety and quality of the service on an ongoing basis, to ensure any necessary improvements were identified and implemented. People had opportunity to give feedback about the service at regular intervals.