Confidence Care and Support
- Home care
- Dementia care
- Registered since 2019
- Blyth, Northumberland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
24 of 32
rated home care services in Northumberland are rated Good, like this one.
Confidence Care and Support: inspection record
Rated Good in July 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O South East STSS (Short Term Support Service) Outstanding, 0.3 miles away
- G Blyth Valley Disabled Forum Good, 0.6 miles away
- G Best Options Agency Good, 0.6 miles away
- G The Willows Home Care North East Good, 2.6 miles away
- G Mrs O's Caring Hands Homecare Limited Good, 2.9 miles away
About the service
From the Care Quality Commission's inspection report published 10 July 2021. Quoted under the Open Government Licence.
Confidence Care and Support provide personal care to people living in their own homes. At the time of our inspection the service supported 11 people.
What inspectors found
People were safeguarded from the risk of abuse. Staff liaised openly and proactively with external safeguarding professionals. The registered manager ensured risk assessments specific to people's needs were in place, alongside appropriate plans to mitigate risks.
Read the rest of CQC's summary
People told us staff were kind, caring and interested in them. People were involved and listened to in the care planning and review process; their preferences informed care plans and communication strategies.
Continuity of care was a key strength of the service and people had often known their carers for a number of years.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There was a positive culture amongst the staff at the service. The registered manager and deputy had supported staff through a year made additionally challenging by the COVID-19 pandemic. They worked flexibly and proactively to ensure people's safety, and the safety of staff, was prioritised.
There were systems in place to assess, monitor and improve the quality of care being provided. The registered manager and deputy worked well with external agencies and maintained oversight of national guidance.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Paul McKay
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 10 July 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Confidence Care and Support
- Ownership type
- Organisation
- Companies House number
- 12295239 (opens Companies House)
Getting help from Northumberland County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Northumberland County Council
- Ask for a care needs assessment
- Phone: 01670 536 400
- Support for carers
- Paying for care: Northumberland County Council
Checked on the council's website, November 2026.
Common questions
- Does Confidence Care and Support provide nursing care?
- The Care Quality Commission's register does not list nursing care for Confidence Care and Support.
- When was Confidence Care and Support last inspected?
- The Care Quality Commission's latest rating for Confidence Care and Support was published on 10 July 2021.
- Who runs Confidence Care and Support?
- Confidence Care and Support is run by Confidence Care and Support.
- What is Confidence Care and Support's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 July 2021.
Contact
- Phone
- 01670 338407
- Address
- 65 Hodgsons Road, Blyth, NE24 1NW Map (opens Google Maps)
Compare nearby
- O South East STSS (Short Term Support Service) Outstanding, 0.3 miles away
- G Blyth Valley Disabled Forum Good, 0.6 miles away
- G Best Options Agency Good, 0.6 miles away
- G The Willows Home Care North East Good, 2.6 miles away
- G Mrs O's Caring Hands Homecare Limited Good, 2.9 miles away