Nupath Care Gateshead
- Home care
- Dementia care
- Registered since 2022
- Team Valley, Gateshead, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
17 months
since the latest rating was published.
33 of 34
rated home care services in Gateshead are rated Good, like this one.
Nupath Care Gateshead: inspection record
Rated Good in May 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Comfort Call Gateshead Good, 0.1 miles away
- – Human Support Group – Gateshead Not yet rated, 0.1 miles away
- – Coquet Trust No overall rating, 0.1 miles away
- – Magnus Care Ltd (Gateshead) Not yet rated, 0.1 miles away
- – Education and Case Management Services Limited Not yet rated, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 9 May 2025 (assessment visit 26 February 2025). Quoted under the Open Government Licence.
Nupath Care - Gateshead is a domiciliary care service registered to provide personal care to individuals living in their own homes. They offer services to people with complex physical needs, people with learning disabilities and older people. The service is registered to support autistic people or people with a learning disability. The service worked in line with ‘Right support, right care, right culture’ to make sure people were treated with respect, equality, dignity, choices, independence and had good access to local communities. CQC only inspects where people receive personal care. Personal care is help with tasks related to personal hygiene and eating. Where they do provide personal care, we also consider any wider social care provided during our assessment.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This assessment took place between 26 February 2025 and 4 April 2025. At the last inspection published 8 March 2023, the service was rated requires improvement with a breach of regulation 18, due to the provider not having enough staff to safely care for people. At this inspection we found they had made improvements and were no longer in breach of regulation 18.
We gathered information from people who used the service, relatives, the registered manager, and care staff who have worked with the service.
We found people received reliable, timely and effective support from staff who understood their needs. Staff built up a good rapport with people and involved them or their advocates in care planning.
Staff arrived on time and contingency plans were in place to ensure unexpected absence was covered. Where people had complex needs, new staff always shadowed existing staff to get to know them and learn about people’s communication styles.The registered manager and provider had effective oversight of the service, with a robust electronic care system in place. Management used the electronic system to monitor and review the service, ensuring any issues were acted on swiftly.Staff said managers were approachable and supportive. Managers worked closely with staff and people who used the service to ensure care standards met their expectations.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question required improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sandra Vitty
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 8 March 2023. Latest assessment published 9 May 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- HH Community Care Limited
- Ownership type
- Organisation
- Companies House number
- 06554388 (opens Companies House)
HH Community Care Limited runs 5 services in England, 4 of them in the North East. 4 are rated Good or Outstanding and 1 has no rating yet.
Other services run by HH Community Care Limited
- G Helping Hands - East Northumberland Good. Home care, Northumberland
- G Helping Hands - West Northumberland Good. Home care, Northumberland
- G Nuliving Homecare Good. Home care, North Yorkshire, Yorkshire and the Humber
- – Nupath Care Northumberland No overall rating. Home care, Northumberland
Getting help from Gateshead Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gateshead Council
- Ask for a care needs assessment
- Phone: 0191 433 7033, 24 hours a day, 7 days a week
- Contact adult social care online
- Support for carers
- Paying for care: Gateshead Council
Checked on the council's website, November 2026.
Common questions
- Does Nupath Care Gateshead provide nursing care?
- The Care Quality Commission's register does not list nursing care for Nupath Care Gateshead.
- When was Nupath Care Gateshead last inspected?
- The Care Quality Commission's latest rating for Nupath Care Gateshead was published on 9 May 2025.
- Who runs Nupath Care Gateshead?
- Nupath Care Gateshead is run by HH Community Care Limited. It runs 5 services in England, 4 of them in the North East.
- What is Nupath Care Gateshead's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 May 2025.
Contact
- Phone
- 0191 691 9080
- Address
- Unit 32, Kingsway House, Kingsway, Team Valley Trading Estate, Gateshead, NE11 0HW Map (opens Google Maps)
Compare nearby
- G Comfort Call Gateshead Good, 0.1 miles away
- – Human Support Group – Gateshead Not yet rated, 0.1 miles away
- – Coquet Trust No overall rating, 0.1 miles away
- – Magnus Care Ltd (Gateshead) Not yet rated, 0.1 miles away
- – Education and Case Management Services Limited Not yet rated, 0.2 miles away