Melburay Ltd

People's health and social care needs were assessed, and plans put in place to meet these. Staff were given information and training about people's medical conditions and health needs. People were supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received induction, training and ongoing support to fulfil their role.

There were systems in place to monitor and assess the quality of the service. The provider had plans to further improve and develop the service. We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Improvements were required in relation to care plans and care records.

Right support: • People told us they received the care and support they needed. However, care plans did not always contain sufficient detail about people's care choices and preferences. Care records were not always person- centred. We have made a recommendation about making care plans and records person-centred. Right Care: • People told us the staff were kind and caring and knew them well. People were treated with dignity and respect and they were supported to learn and maintain daily living skills.

Right culture: • People told us they received the care and support they needed, and managers regularly checked on them to make sure they were happy with their service.