Helping Hands Bromley
Home care, Bromley
Good
Rated on
Rating from the Care Quality Commission.
Helping Hands Bromley: inspection record
Rated Good in August 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2017. Rated Good in 2017, 2020 and August 2026.
It has been rated Good at every inspection since 2017. The latest rating was published 2 months ago.
How it compares locally
- One of 42 Good home care services in Bromley, out of 50 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 13 August 2026 (assessment visit 18 June 2026). Quoted under the Open Government Licence.
We carried out this assessment between 8 and 21 July 2026. Helping Hands Bromley is a care at home agency that provides personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided.
At the time of this inspection 28 people were receiving support with personal care.
Read the full summary
People received personalised care from staff who were kind, knowledgeable and understood their individual needs. Staff knew people well, managed risks appropriately and worked effectively with healthcare professionals to support positive outcomes.
We identified concerns regarding leadership and governance. The service had experienced frequent management changes and there was no registered manager in post at the time of our assessment. Staff, people and relatives told us this had affected communication and continuity. Although audits and quality assurance systems were in place, they had not always identified or addressed issues relating to record keeping. For example, incidents were not always recorded promptly and care records did not always contain sufficient detail to demonstrate care had been delivered in line with care plans.
The provider had identified these areas for improvement and was taking steps to strengthen leadership, communication and oversight of the service.
People were involved in planning and reviewing their care and told us they had choice and control over how support was provided. Care plans reflected people's preferences, routines, and what mattered to them. Staff received relevant training and were supported to deliver safe and person-centred care. The provider also worked collaboratively with families, healthcare professionals and community organisations to promote continuity of care. People received their medicines safely. Staff followed infection control procedures. People knew the process to complain about the service. People and their relatives were positive about the care and support they received.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 3 Walden Parade, Walden Road, Chislehurst, BR7 5DW |
|---|---|
| Neighbourhood | Chislehurst, Bromley |
| Phone | 020 8150 7514 |
| Website | www.helpinghandshomecare.co.uk |
| Registered manager | Toni Sharp |
| Registered with the CQC since | |
| What it provides |
|
| Who it supports |
|
| Inspection reports | 2 inspection reports, latest 22 January 2020 (opens the Care Quality Commission website) Latest assessment published 13 August 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Midshires Care LimitedBrand: Midshires Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 03959933 (opens Companies House) |
Midshires Care Limited runs 11 services in London. 10 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Midshires Care Limited
- G Helping Hands Barnet Home care, EnfieldGood
- G Helping Hands Croydon Home care, CroydonGood
- G Helping Hands Dulwich Home care, LambethGood
- G Helping Hands Harrow Home care, HarrowGood
- G Helping Hands Highbury & Islington Home care, IslingtonGood
- G Helping Hands Kensington & Chelsea Home care, Kensington and ChelseaGood
Nearest alternatives
- – Best Homes Support Limited Home care, 0.7 miles awayNot yet rated
- G Chislehurst Healthcare Ltd Home care, 0.7 miles awayGood
- G Bluebird Care (Greenwich) Home care, 0.8 miles awayGood
- G Eternal Care UK Limited Home care, 0.8 miles awayGood
- G Nightingale Home Care Home care, 1.1 miles awayGood
Getting help from London Borough of Bromley
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Bromley
- Ask for a care needs assessment
- Phone: 020 8461 7777. Email adultsocialcare@bromley.gov.uk
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Helping Hands Bromley provide nursing care?
- The Care Quality Commission's register does not list nursing care for Helping Hands Bromley.
- When was Helping Hands Bromley last inspected?
- The Care Quality Commission's latest rating for Helping Hands Bromley was published on 13 August 2026.
- Who runs Helping Hands Bromley?
- Helping Hands Bromley is run by Midshires Care Limited. It runs 11 services in London.
- What is Helping Hands Bromley's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 13 August 2026.