Helping Hands Dulwich

People were provided with the support they required to take their medicines safely. Safe recruitment practices ensured people were supported by staff vetted as suitable to provide care. Staff provided care in a manner which minimised the risk of contamination and spread of disease.

Staff were supported to undertake effectively their caring roles including undergoing training and supervisions. One person told us, "[Staff] are very easy going and professional."

People told us staff were compassionate and caring. Comments we received included, "The main skills that they have is to be professional and have a caring attitude and all the staff I've met definitely possess that." Staff respected people's privacy, dignity and confidentiality. People were encouraged to maintain their independence and to undertake tasks they were able to do for themselves. Staff enabled people to make choices about their daily living.

People underwent an assessment of their health and wellbeing to ensure staff provided them with appropriate care. A relative told us, "Things are done properly." People received healthcare services when required. People and their relatives were provided with information about how to make a complaint about any aspect of care delivered. Most people felt their concerns were resolved in a timely manner.

Quality assurances systems were used to identity and address shortcomings in care delivery. People, staff and relatives had opportunities to share their views about the service and in the majority, felt listened to. The provider worked in partnership with other agencies and health and social care professionals to provide suitable care to people using the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.