Stockwellcare Support Services

At this inspection we found enough improvements had been made. People had up to date care plans that contained detailed risk assessments and management plans to help staff keep them safe. Staff followed current best practice guidelines regarding the prevention and control of infection including, wearing appropriate personal protective equipment (PPE) as and when required. People received consistently safe, good-quality personal care from the same group of staff who were familiar with their needs and who now arrived on time for their scheduled call visits.

Staff received the right levels of training and support to deliver safe and effective care to people. Since our last inspection, the provider has created a new well-equipped training and education centre for staff to update their knowledge and skills.

People using the service and those who worked with and for the provider were all complimentary about the way the managers now ran the service, and how accessible and approachable they were. The quality and safety of the service people received was routinely monitored by the managers who recognised the importance of learning lessons when things went wrong.

People were protected against the risk of avoidable harm by staff who knew how to keep them safe. The fitness and suitability of staff to work in adult social care had been thoroughly assessed as part of the providers comprehensive checks on prospective new recruits. Medicines systems were well-organised, and

people received their prescribed medicines as and when they should.

Assessments of people's support needs and wishes were conducted before they were provided with a home care service and involved all the relevant stakeholders. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where staff were responsible for assisting people to eat and drink, their dietary needs and wishes were assessed and met. People were supported to stay healthy and well, and to access relevant community health and social care services as and when required.

People's care plans were person-centred, detailed, and kept up to date, which helped staff provide them with the individualised care at home they needed and wanted. The managers promoted an open and inclusive culture which sought the views of people receiving a care at home service, their relatives and staff who worked for the provider. People were confident any concerns they raised would be listened to and dealt with appropriately. Complaints, concerns, accidents, incidents, and safeguarding issues were appropriately reported, investigated, and recorded. The provider worked in close partnership with other external health and social care professionals and agencies to plan and deliver people's packages of care.