Right at Home Mitcham, Streatham and Dulwich

Right at Home Mitcham, Streatham and Dulwich is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of the inspection, out of a total number of 40 people, 18 people were receiving support with personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People felt safe because staff understood their care and support needs well. There were safe staff recruitment procedures in place aimed at compassionate staff being employed by the provider. People received support to manage their medicines as prescribed. Policies and procedures were in place to effectively manage risks associated with infection control. People's risk assessments were individualised and guided staff on how to mitigate the potential risks to people. However, fire safety procedures required reviewing making sure people were safe living in their own homes.

There was a good leadership at the service with shared responsibilities to monitor the care being delivered to people. Staff were caring and attended to people's support with kindness. People and their relative's told us they had good communication with the management team and that their wishes and choices were adhered to. Healthcare professionals were involved as and when necessary to support people's well-being.