Vitality Home Health (Sevenoaks)

Peoples' needs were assessed, and person-centred care plans developed with them. Care workers had enough information to provide safe care for people. Staff had been recruited safely and attended training to prepare them for their role. One relative said, "They seem to know how to do the job and if they don't know they ask." A person told us, "The one that comes to see me has had enough training, yes." Staff had access to policies and procedures to guide them in their day to day work. Care plans were monitored regularly.

The management team was committed to providing a high-quality service and worked in partnership with other professionals, such as the local authority and primary health care services. Managers carried out appropriate checks to ensure that the quality of the service was continually reviewed and where necessary improved. The managing director was a qualified doctor, registered with the General Medical Council.

Relatives were very positive about Vitality Home Health. One relative said, "For me it is peace of mind and I have more energy to do the rest of the things [my relative] needs during the day. It is hard caring for someone, and it gives me a nice start to the morning."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.