Paramount24 Healthcare Limited

Relatives told us their family members received safe care from staff who were caring and kind. People's care needs had been thoroughly assessed and care plans contained person-centred information to guide staff on how to provide effective support. Risks were assessed and plans were put in place when appropriate. There were systems in place for monitoring changes to people's needs and the management team were experienced at working with external stakeholders, such as commissioners or health and social care professionals. The service had recruitment processes in place to ensure suitable staff were employed. Staff followed safe infection control practices.

People were supported by staff who were competent and skilled. Staff were trained to administer people's medicines safely and to identify and report any safeguarding concerns. Staff asked people for their consent before providing them with any care. People who used the service were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.