FiNN Homecare Ltd - Head Office
- Home care
- Dementia care
- Registered since 2020
- Wantage, Oxfordshire, South East
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Inadequate.
7 months
since the latest rating was published.
The only one
rated Inadequate home care service in Oxfordshire, out of 106 with a rating.
FiNN Homecare Ltd - Head Office: inspection record
Rated Inadequate in March 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Reable Health Ltd (Good, 1.1 miles away) and Golden Services Care Limited (Good, 1.4 miles away).
Nearest home care services:
- G Reable Health Ltd Good, 1.1 miles away
- – Wantage Not yet rated, 1.4 miles away
- RI My Carer Requires improvement, 1.4 miles away
- G Golden Services Care Limited Good, 1.4 miles away
- G Helping Hands Wantage Good, 1.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 27 March 2026 (assessment visit 9 December 2025). Quoted under the Open Government Licence.
Date of Assessment: 16 December 2025 to 14 January 2026. FiNN Homecare Ltd - Head Office is a domiciliary care agency which provides personal care to people in their own Homes. At the time of our inspection, 30 people were receiving support with a regulated activity.
- Safe Inadequate
- Effective Inadequate
- Caring No rating
- Responsive No rating
- Well-led Inadequate
Read the rest of CQC's summary
The provider failed to ensure people were supported by suitably qualified and competent staff. Staff had not received the necessary training to safely support people with their specific needs. Management lacked understanding of their role and the principles of providing high-quality care.
Records regarding people’s health needs were not kept up to date and contained limited information. People’s risks and support needs had not been identified and were not well managed.
Risks in relation to specific health needs such as skin integrity, seizures, diabetes, nutrition and mobility, were not assessed to guide staff on how to safely support people.
Medicines were not managed safely. Competency checks were not carried out, and staff did not have adequate medication training in place. Medication errors and discrepancies had not been identified as audits and checks were not in place.
The provider failed to identify shortfalls in people’s care and experiences, as there was inadequate oversight of the service to identify and make improvements.
We found significant shortfalls across the service and identified breaches of 6 regulations in relation to providing people with person centered care, safe care and treatment, need for consent, staffing, fit and proper people, and good governance.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant people were not safe and were at risk of avoidable harm.
The service was in breach of legal regulation in relation to people’s safe care and treatment as people’s medicines were not managed safely, staffing, as staff did not have training in place, fit and proper persons as there was limited assurances around employment and governance at the service.
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Effective
Inadequate
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant there were widespread and significant shortfalls in people’s care, support and outcomes.
The service was in breach of legal regulation in relation to people’s safe care and treatment, consent to care and governance.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
The service was in breach of legal regulation in relation to person centred care, staffing and consent.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant services were not planned or delivered in ways that met people’s needs.
The service was in breach of legal regulation in relation to person centred care, safe care and treatment and governance.
-
Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Inadequate on 27 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Inadequate on 27 March 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 27 March 2026. Ask how staff protect dignity and how people are involved in decisions about their care.
- Responsive was rated Requires improvement on 27 March 2026. Ask to see how care plans are kept up to date, how complaints are handled.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 8 September 2021. Latest assessment published 27 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- FiNN Home Care Ltd
- Ownership type
- Organisation
- Companies House number
- 12352640 (opens Companies House)
Getting help from Oxfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Oxfordshire County Council
- Ask for a care needs assessment
- Phone: 01865 519800, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Oxfordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does FiNN Homecare Ltd - Head Office provide nursing care?
- The Care Quality Commission's register does not list nursing care for FiNN Homecare Ltd - Head Office.
- When was FiNN Homecare Ltd - Head Office last inspected?
- The Care Quality Commission's latest rating for FiNN Homecare Ltd - Head Office was published on 27 March 2026.
- Who runs FiNN Homecare Ltd - Head Office?
- FiNN Homecare Ltd - Head Office is run by FiNN Home Care Ltd.
- What is FiNN Homecare Ltd - Head Office's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 27 March 2026.
Contact
- Phone
- 01235 428080
- Address
- 5 Millbrook Sq, Grove, Wantage, OX12 7JZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Reable Health Ltd (Good, 1.1 miles away) and Golden Services Care Limited (Good, 1.4 miles away).
Nearest home care services:
- G Reable Health Ltd Good, 1.1 miles away
- – Wantage Not yet rated, 1.4 miles away
- RI My Carer Requires improvement, 1.4 miles away
- G Golden Services Care Limited Good, 1.4 miles away
- G Helping Hands Wantage Good, 1.4 miles away