Hadet Healthcare

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People's care plans and risk assessments did not always identify how to support them with their individual needs. Staff had not always received training in some non-mandatory areas of care. However, people had consistent staff teams and staff knew people well to be able to support them with their needs and to have choice and control in their lives.

Right Care: Some improvements were needed to people's care plans and although plans were person centred, they did not always reflect all health risks were assessed and planned for. The provider had failed to ensure the Mental Capacity Act 2005 had been followed when completing care plans and risk assessments. Staff had received learning disability training, which is now a requirement for all services who support people with a learning disability.

Right Culture: The staff knew people well and supported them to have as much choice and control over their lives as possible. The registered manager had systems in place to ensure incidents, safeguarding's and complaints were dealt with appropriately. They were responsive to our feedback and told us they would put measures

in place to reduce risks identified during the inspection. Relatives and staff were positive about the registered manager.