Right at Home (Derby)
- Home care
- Dementia care
- Registered since 2020
- Litchurch, Derby, East Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
60 of 67
rated home care services in Derby are rated Good, like this one.
Right at Home (Derby): inspection record
Rated Good in August 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Derbyshire Care Services HQ Good, 0.1 miles away
- G Acts Health Care Stafford Good, 0.3 miles away
- – Aligned Support Services Ltd Not yet rated, 0.3 miles away
- – Care Supply Derby Ltd Not yet rated, 0.3 miles away
- G Ellie Sunrise Healthcare Ltd Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 12 August 2022. Quoted under the Open Government Licence.
Right at Home (Derby) Ltd is a domiciliary care agency. It provides personal care to people living in their own homes. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 57 people were using the service, 35 of those were receiving a personal care service.
What inspectors found
Staff told us they were very proud to work for the service and felt extremely well supported in their roles. The management team had dedicated a lot of time and resources to staff training and development.
Read the rest of CQC's summary
People told us they enjoyed their independence whilst also getting the support they needed to live independently and be part of their local community. People were cared for by staff who were kind, caring, empathetic and compassionate. They regularly exceeded expectations providing people with an exceptionally caring service. There was an excellent awareness of equality and diversity and this was implemented across the provider's service supporting people and the staff who cared for them. Staff worked hard to ensure people led fulfilling lives, with many occasions going above and beyond expectations to help them achieve their goals. Innovative methods have been used to include people in the planning of their care and support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us the service was safe. Staff knew how to recognise and report any concerns about people's safety and welfare. Strong recruitment procedures helped to protect people against the risk of being supported by unsuitable staff. Risks to people safety and welfare were identified and managed.
The leadership of the service was good. People were positive about the service and told us they would have no hesitation in recommending it. The service had a good quality assurance and monitoring systems to ensure people received safe care and treatment. These systems meant the management team were able to identify any shortfalls in the service and act quickly to rectify them.
The provider worked in partnership with other agencies to make sure people received the right care and support.
Staff had access to sufficient supplies of Personal Protective Equipment (PPE) and received regular updates from the provider on the management of risks related to COVID-19.
Rating at the last Inspection The last rating for this service was good (Published 18 June 2018).
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Melanie Rowland
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 12 August 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- 7Jay Home Care LtdBrand: Right at Home
- Ownership type
- Organisation
- Companies House number
- 08257875 (opens Companies House)
7Jay Home Care Ltd runs 2 services in England, 1 of them in the East Midlands. 2 are rated Good or Outstanding.
Other services run by 7Jay Home Care Ltd
- G Right at Home Ashby, Burton & Uttoxeter Good. Home care, Staffordshire, West Midlands
Getting help from Derby City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Derby City Council
- Ask for a care needs assessment
- Phone: 01332 640777, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Derby City Council
Checked on the council's website, November 2026.
Common questions
- Does Right at Home (Derby) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Right at Home (Derby).
- When was Right at Home (Derby) last inspected?
- The Care Quality Commission's latest rating for Right at Home (Derby) was published on 12 August 2022.
- Who runs Right at Home (Derby)?
- Right at Home (Derby) is run by 7Jay Home Care Ltd. It runs 2 services in England, 1 of them in the East Midlands.
- What is Right at Home (Derby)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 12 August 2022.
Contact
- Phone
- 01332 913232
- Address
- Suite G, Bateman Court, Bateman Street, Derby, DE23 8JQ Map (opens Google Maps)
Compare nearby
- G Derbyshire Care Services HQ Good, 0.1 miles away
- G Acts Health Care Stafford Good, 0.3 miles away
- – Aligned Support Services Ltd Not yet rated, 0.3 miles away
- – Care Supply Derby Ltd Not yet rated, 0.3 miles away
- G Ellie Sunrise Healthcare Ltd Good, 0.3 miles away