Creative Support - Brandling Court

Not everyone who uses this type of service would receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Care ● The service has taken innovative steps to meet people's information and communication needs and demonstrated an outstanding respect for people's diverse needs and human rights. ● Risks to people's care were assessed and actions put in place to manage them. Positive risk taking was encouraged and supported by staff; relevant risk assessments and plans were in place. ● Medication was managed in a safe way. People were encouraged to self-manage their medication and there were checks in place to ensure this was done safely. ● The management team were aware of their safeguarding responsibilities; appropriate referrals had been

made when required. Staff's knowledge and competence in this area was assessed regularly.

Right Culture ● There was a strong person-centred culture. ● People told us staff were exceptionally kind and caring. ● Care was delivered in a person-centred way around people's needs, preferences and their desired outcomes. ● People, staff and the management team told us how people and staff had established good working relationships of trust and support. ● Staff worked with people to empower them to make their own decisions about their care. ● People's quality of life was promoted by staff who knew them well and respected their particular characteristics and preferences. ● The management team were knowledgeable and passionate about delivering quality care centred around people's needs and preferences.