Delfryn House

There were systems in place to protect people from harm. Staff were trained in how to recognise and respond to abuse and understood their responsibility to report any concerns to the management team. Medicines were mostly managed safely. We have made a recommendation about the management of some medicines.

Safe recruitment processes were followed, and appropriate checks had been undertaken, which made sure only suitable staff were employed to care for people. There were appropriate numbers of staff employed to meet people's needs and provide a flexible service.

Staff were supported to provide appropriate care to people because they received training and supervisions. There was an induction, and training and development programme, which supported staff to gain relevant knowledge and skills.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The registered provider's policies and systems supported this practice. People had consented to receiving care and support from Delfryn House.

People were supported to maintain their health by being supported to access a range of health care professionals. People were able to raise any concerns they may have had. Systems were in place to make sure the service complied with the Accessible Information Standards.

People, relatives and staff spoke highly of the management at the service. Audit systems were in place to monitor the quality and safety of the service. Though further improvements were needed to make them more robust; for example, audit processes did not identify the same issues found at inspection. The management team were open about the challenges of being a new service and welcomed CQC's feedback. The registered manager was quick to address feedback and said they were committed to providing high quality care and the service worked well in partnership with others to ensure the best outcomes for people.