Bloomfield Care Limited

After our last inspection the registered manager stopped providing regular hands on care to focus on their role and responsibilities. This meant they were able to ensure service delivery was consistent by overseeing systems and processes, embedding them into the service and ensuring they were sustained.

All staff had completed comprehensive training and knew how to safeguard people from abuse. Through pre assessments and ongoing care planning, the service had identified potential risks to people and had detailed, person centred plans in place to mitigate risk of harm. People told us staff were kind and caring and they felt safe. One person told us, "I am very happy with the carers. They are on time or will contact me if they will be late. They have never missed a call. I feel very safe."

Medicines were managed safely and lessons were learned when things went wrong. Staff had their competencies checked to ensure they worked in a safe way.

Staff told us they felt supported and had enough up to date training to fulfil their roles. Staff told us they knew they could speak with their registered manager and felt confident they would be listened to and their concerns acted upon.

People had access to healthcare professionals and people told us staff assisted them to access this support when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood how to treat people with dignity and respect and people's experience of their care confirmed this.

Care plans were personalised and met people's needs in a variety of ways, both practically and emotionally. The service used an electronic logging system which meant that they could respond if staff were held up or going to be late. People knew how to make a complaint and the service's policy supported that.

Systems and processes to ensure the consistent safe delivery of good quality care had been established and embedded into the service. The registered manager and provider understood their roles and responsibilities and had changed the structure of the service to ensure improvements were made and sustained. People thought the service was well led and staff told us they were proud to work for Bloomfield Care Limited.

We received compliments about the support and leadership of the service. People and staff told us they felt the service was organised and well-led. One relative said, "I think the company is well managed and organised. I do not have any complaints and I would recommend them." The service worked well with other organisations and professionals.