Stanford Wellbeing Offices

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People felt safe and spoke positively about the care and support they received. Without exception, people said they would highly recommend the service to others.

The service was very responsive to people's individual needs which had a positive impact on their wellbeing. Support was flexible and personalised, adjusting to people's changing needs. People were actively encouraged to be involved in the development and on-going review of their care. Staff were fully committed to improving the lives of people and worked with them to achieve their goals and aspirations. Staff shared the provider's ethos to provide good quality care to support people to manage complex impairments and help minimise the impact these conditions had on their daily life.

Staff had received safeguarding training and knew how to act on any concerns. Care planning documentation provided guidance to enable staff to provide safe, effective care to people. Risk assessments were in place to manage potential risks within people's lives. Staff had received infection control training and understood the importance of following government guidance in relation to COVID-19.

There were enough staff available to meet people's needs. Staff received regular supervision and on-going training which promoted people's health, safety and welfare.

Staff were focussed on the wellbeing of the people they supported. People were complimentary about the kind, caring attitude of staff. People's dignity and privacy was respected, and their independence promoted.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and clinical director had developed a strong, visible person-centred culture which was open and inclusive, empowering people to lead fulfilling lives. Staff felt valued and supported and enjoyed working at the service.

The provider had systems and processes in place to regularly monitor the safety and quality of the service.