39 Carnation Road

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At the time of our inspection there was one person receiving personal care. The person was using the domiciliary service.

People were safe using the service. Staff knew how to protect people from harm and reduce the risk of accidents and incidents. The service was well-staffed, and staff had enough time to support people in a calm and unhurried way.

The service was caring, and staff were trained to provide good-quality, personalised care and support. People's cultural needs were met, and they took part in activities they enjoyed and had chosen themselves.

The provider ensured staff suited the people they were working with. For example, they said, "[Person] likes a fun staff member with a big personality so I make sure that's the staff member they get." A social care professional said, "[Person] gets on very well with the staff."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider monitored all aspects of the service to ensure it was operating safely and effectively. They listened to people's views, and the views of their representatives, and made changes to the service as necessary. Staff were well-supported and had regular training and supervisions.