Jewel Home Support (Lancs)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service was providing support to 60 people.

Staff were knowledgeable about risks to people and people and their relatives told us they felt staff delivered care and support in a way which kept them safe and free from harm.

Although the service had received some complaints about the quality and consistency of care and support, changes had been made to improve the quality of the service people received. Action had been taken to help lessen the risk of repeated complaints in the future.

Since the last inspection, changes had been made to practices and systems to help staff feel better supported in their roles. Staff told us they felt well supported by the management team. Staff recruitment process ensured staff were safe to work with people.

People had a say in their own care and support plan and were supported by a consistent staff team who were familiar with their needs and routines. Staff supported people to retain their independence in order to remain living in their own homes.

We received positive feedback from both people who used the service and their relatives about the care and support they received.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service demonstrated a commitment to delivering good quality care and support to people. Governance processes had been improved to help better evaluate performance to monitor and improve standards of care. This was underpinned by collaborative working to achieve positive outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk