Visiting Angels Central Lancashire

At the time of our inspection there were 24 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. 9 people were receiving personal care at the time of our inspection.

Health and safety checks were carried out to help ensure any risks in people's homes were minimised. Risks to people were identified, managed and mitigated by staff to lessen the risk of harm to people.

People told us they felt safe when receiving care and support from staff and that staff treated them with kindness and respect. People had choice in which staff provided their support.

Where people required support with taking their medicines, this was provided by staff who were trained and competent.

Staff recruitment processes ensured staff were safe to work with people. In addition to mandatory training, staff received more specialised training to help deliver care to people which was tailored to their specific health care needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager was described by staff as being dedicated, approachable and helpful. Both the registered provider and the registered manager promoted a positive culture which was committed to delivering high-quality and individualised care to people. Staff understood, shared and practiced these values.