Chorley Domiciliary Service

Everyone supported by Chorley Domiciliary Service had their own tenancy agreement. At the time of the inspection 36 people were receiving support from the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff thoroughly assessed people's needs and developed plans of support which enabled them to make choices and promoted positive risk taking. People's homes were personalised, and we could see people's choices about décor and furniture were respected. Staff had received training to keep people safe and knew what action to take in response to any allegations of abuse.

Right Care The service provided care that was centred around the person, their needs and their wishes. Staff knew people well and information was available to guide staff on how best to support people. Staff had received training to ensure they could meet people's needs effectively. The service followed government guidelines to reduce risks related to infections.

Right Culture The provider had various methods to assess, monitor and improve the quality of the service, however, these had not identified and addressed the issues we found with medicines management. We have made a recommendation about this. People chose how they spent their time and their decisions were respected. Staff told us they felt well-supported and could raise concerns with the management team. We observed people were comfortable and relaxed in the presence of staff and in each of the tenancies we visited, there was a homely and cheerful atmosphere. Staff worked well with external agencies to ensure people's needs were met.