Creative Support - Chorley & Wigan Services

Everyone supported by Creative Support – Chorley supported living service had their own tenancy agreement. At the time of the inspection 21 people were receiving support from the service. The service also had an outreach programme providing support to people living with their family or carer. At the time of the inspection 2 people were receiving support from the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. When people lacked capacity to make specific decisions, we found the service was following the best interests principle. Relevant authorisations had been granted by the Court of Protection where people's liberties were deprived.

People's needs were assessed, and care plans were developed to promote positive risk taking. People's homes and decor was personalised and reflected their personalities, showing their choices and decisions had been respected. Adjustments had been made in people's homes to promote their independence and keep them safe. Staff had been employed following robust recruitment procedures and were trained in the safe storage and administration of medicines. Staff were knowledgeable on what actions to take should they witness any safeguarding concerns or hear any allegations of abuse.

Right Care: The service had enough staff to meet people's needs and keep them safe. Staff knew the people they were supporting well, including their health and wellbeing needs. Staff were trained and skilled to offer support and guidance to quickly lessen or minimise people's distress. Staff and visitors had access to protective

personal equipment to limit the risk of infection. Staff knew how to ensure people had the option of eating a healthy diet.

Right Culture: People had the option of carrying out their daily living tasks and leisure activities in their local area. When people had chosen to opt out of certain tasks their decisions had been respected. Staff told us they could raise concerns with managers and feel safe and supported. People were comfortable and relaxed in the company of staff. People and staff had a friendly rapport and people had a positive relationship with the registered manager that included laughs and hugs. The provider carried out regular audits and could evidence lessons were learnt when things went wrong. The management team worked alongside staff and with outside agencies to keep people safe and achieve their goals.