Eden Futures - North West Region

At our last inspection we rated the service good. At this inspection we found evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained good.

People who used the service told us they felt safe. Staff told us, and records we looked at confirmed, that staff had undertaken training in safeguarding. Policies and procedures were in place to guide staff with any safeguarding concerns.

The service used a 'positive risk' taking approach and we saw risk assessments were in place to keep people safe, without restricting their freedom and choices. These were reviewed on a regular basis to ensure they remained effective.

Recruitment systems and processes in place were robust. We saw references, identity checks and Disclosure and Barring Service checks were completed before staff were employed. People who used the service told us and records we looked at showed adequate numbers of staff were on duty.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Records we looked at showed staff completed an induction when they commenced employment. We saw a programme of training was available and courses staff had completed included, epilepsy awareness, first aid, fire safety, health and safety and conflict management. Staff also received regular supervisions and appraisals. This ensured staff were knowledgeable, skilled and supported in their roles.

People had access to health care professionals such as GPs, community psychiatric nurses, dentists and opticians. This ensured people's health needs were reviewed and met.

People who used the service told us staff were kind and caring. We did not have the opportunity to observe staff interactions with people, however, staff we spoke with spoke about people in a kind and respectful manner.

Staff members knew people well, including their preferences, background and history. People's care records contained information relating to their sexuality, cultural/spiritual needs and relationships.

The service delivered person centred care using the recovery model. The aim of this was for people to eventually become independent and move on. We saw detailed, person centred care plans were in place.

The registered manager had processes and systems in place to monitor and improve the quality of the service.

The service was meeting all relevant fundamental standards.

Further information is in the detailed findings below

The five questions we ask about services and what we found