Quality healthcare Agency Limited
- Home care
- Dementia care
- Registered since 2020
- Eastbourne, East Sussex, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
72 of 80
rated home care services in East Sussex are rated Good, like this one.
Quality healthcare Agency Limited: inspection record
Rated Good in July 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Violets Care Services Ltd Not yet rated, 0.2 miles away
- RI Grace Care 24/7 Ltd Requires improvement, 0.2 miles away
- – Grandbay Healthcare Limited Not yet rated, 0.2 miles away
- G A1 Quality Homecare Limited Eastbourne Good, 0.3 miles away
- G AQS Homecare Sussex Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 21 July 2022. Quoted under the Open Government Licence.
45 Gildridge Road is a domiciliary care agency providing personal care to people in their own homes. At the time of the inspection, care was being provided to nine people.
Read the rest of CQC's summary
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was mainly providing care and support to people who were in receipt of palliative and end of life care.
What inspectors found
People told us they felt safe and were able to contact the agency if they had any concerns. Staff told us they could also report any concerns with the knowledge that action would be taken. People were supported by regular staff, who arrived at a time that suited them and who stayed for the allocated call time. Those who needed support with medicines told us this was managed well. They said staff always asked if they needed pain relief and checked with them later to see if it had been effective.
Read the rest of CQC's summary
Staff were recruited safely and received an induction and opportunities for regular training to ensure they could meet people's needs. Staff told us they received regular supervision and they valued this. As the service was small the registered manager and care coordinator regularly provided care and led and supported the staff team.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests: the policies and systems in the service supported this practice.
People and their relatives were involved in their care and support. Care plans provided staff with information about how people preferred to be supported and people told us staff listened to them and provided care in line with their wishes. People and their relatives described staff as, kind, caring and obliging.
People received kind and compassionate care. Staff protected and respected people's privacy and dignity. Records were kept up to date to ensure staff had the information they needed, including when people's needs changed. Staff spoke positively about the management of the service, the open culture and the support they received. A staff member told us, "I am very happy and looked after well."
People, their relatives and staff spoke highly of the registered manager. The agency had systems to carry our regular auditing. Surveys had been carried out to seek people's views on how they could improve. The registered manager had developed positive relationships with professionals who worked with them.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Sainos Zvinokona
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 21 July 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 07141637 (opens Companies House)
Getting help from East Sussex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Sussex County Council
- Ask for a care needs assessment
- Phone: 0345 60 80 191, 8am to 8pm, 7 days a week (including bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: East Sussex County Council
Checked on the council's website, November 2026.
Common questions
- Does Quality healthcare Agency Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Quality healthcare Agency Limited.
- When was Quality healthcare Agency Limited last inspected?
- The Care Quality Commission's latest rating for Quality healthcare Agency Limited was published on 21 July 2022.
- Who runs Quality healthcare Agency Limited?
- Quality healthcare Agency Limited is run by Quality Healthcare Agency Limited.
- What is Quality healthcare Agency Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 July 2022.
Contact
- Phone
- 01323 646009
- Address
- Office 1, 7 Cornfield Terrace, Eastbourne, BN21 4NN Map (opens Google Maps)
Compare nearby
- – Violets Care Services Ltd Not yet rated, 0.2 miles away
- RI Grace Care 24/7 Ltd Requires improvement, 0.2 miles away
- – Grandbay Healthcare Limited Not yet rated, 0.2 miles away
- G A1 Quality Homecare Limited Eastbourne Good, 0.3 miles away
- G AQS Homecare Sussex Good, 0.4 miles away