Health & Alliance Home Care
- Home care
- Dementia care
- Registered since 2020
- Staffordshire, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
21 months
since the latest rating was published.
18 of 94
rated home care services in Staffordshire are rated Requires improvement, like this one.
Health & Alliance Home Care: inspection record
Rated Requires improvement in January 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Care Plus (Good, 2.8 miles away) and CSPC Healthcare LTD (Good, 3 miles away).
Nearest home care services:
- G Care Plus Good, 2.8 miles away
- G CSPC Healthcare LTD Good, 3 miles away
- O Breakthrough Case Management Outstanding, 3.8 miles away
- G Arreta Care Limited Good, 4.2 miles away
- G Wentworth Community Care Ltd Good, 4.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 7 January 2025 (assessment visit 28 October 2024). Quoted under the Open Government Licence.
Date of Assessment: 26 November to the 17 December 2024. The service is a Domiciliary Care Agency (DCA) registered to provide personal care. People were supported with their personal care needs to enable them to live in their own homes and promote their independence. At the time of the assessment the service supported 17 people with personal care. We found 2 breaches of the legal regulations in relation to safe care and treatment and governance. Known risks to people had not been assessed to reduce the potential for avoidable harm. The provider did not complete effective quality checks to drive good care. People did not have assessments of need based on recognised best practice tools. People did not have assessments of care which comprehensively accounted for all their needs. The provider did not have effective systems to assess individuals’ capacity to make decisions. People receive their medication as prescribed. People were supported by staff who arrived when expected and stayed for the agreed amount of time. The provider followed safe recruitment practices. People’s risks of ill treatment and abuse were minimised as staff had received training on safeguarding and knew what to do if they suspected abuse. People were supported by staff who followed safe infection prevention and control practices. The provider had systems in place to investigate any incidents or accidents reported to them. People were supported to eat and drink enough to remain healthy. People were supported to remain independent in their own homes by a kind, friendly and compassionate staff team. People received information in a way which met their individual communication needs. Staff received training appropriate to their role. Staff were supported by a management team who they found to be approachable. People and staff were asked for feedback on the service. All felt their contributions were valued by the provider.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. The service was in breach of legal regulation in relation to people’s safe care and treatment.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the service met people’s needs. This is the first assessment for this service. This key question has been rated requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this service. This key question has been rated requires improvement. This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The service was in breach of legal regulation in relation to governance at the service.
Questions to ask the service
- Safe was rated Requires improvement on 7 January 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 7 January 2025. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 7 January 2025. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 7 January 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Louise Matthews
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 12323701 (opens Companies House)
Getting help from Staffordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Staffordshire County Council
- Ask for a care needs assessment
- Phone: 0300 111 8010, Monday to Friday, 9am to 5pm (except bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: Staffordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Health & Alliance Home Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Health & Alliance Home Care.
- When was Health & Alliance Home Care last inspected?
- The Care Quality Commission's latest rating for Health & Alliance Home Care was published on 7 January 2025.
- Who runs Health & Alliance Home Care?
- Health & Alliance Home Care is run by Health & Alliance Home Care Limited.
- What is Health & Alliance Home Care's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 7 January 2025.
Contact
- Phone
- 01785 748100
- Address
- First Floor, Bradford House, Market Street, Penkridge, Stafford, ST19 5DH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Care Plus (Good, 2.8 miles away) and CSPC Healthcare LTD (Good, 3 miles away).
Nearest home care services:
- G Care Plus Good, 2.8 miles away
- G CSPC Healthcare LTD Good, 3 miles away
- O Breakthrough Case Management Outstanding, 3.8 miles away
- G Arreta Care Limited Good, 4.2 miles away
- G Wentworth Community Care Ltd Good, 4.2 miles away