FÉ Care

People were supported with taking positive risks and encouraged to be as independent as possible in managing their own risks.

Medicines were managed safely. People were encouraged to manage their own medicines as much as possible to promote independence.

People were protected from the risk of infection. The provider had systems in place to reduce the risks of the transmission of COVID-19.

There were enough staff available to meet people's needs. Staff received regular training, supervision and support to ensure people's needs were met.

Systems were in place to respond to, record and monitor accidents and incidents. Reviews were undertaken to learn from incidents and reduce the risk of recurrence.

People's needs were assessed prior to the service commencing their care packages.

People were supported to maintain a healthy balanced diet.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service worked in partnership with health care professionals. People were supported to access community health care services as and when required.

People were involved in the planning of their care and regular reviews. Care plans detailed people's likes, dislikes, choices, decisions and communication needs.

Systems were in place to support effective communication. Staff respected people's privacy and dignity.

Systems were in place to respond to any complaints, in line with the providers policy and procedure.

People using the service and their relatives had good relationships with the registered manager and the staff team.

The registered manager and provider maintained effective oversight of the safety and quality of the service and worked in partnership with other professionals to ensure people's needs were continuously met.