Chamomile Care Ltd

People said that they were treated with dignity and respect by friendly caring staff who they described as 'brilliant'. People said they were involved in the planning of their care, that assessments carried out prior to receiving care were thorough. People were supported with end of life care by care staff in conjunction with health professionals.

People told us they felt safe when care staff supported them. There were sufficient staff to meet people's needs. People always received their care calls and were contacted if staff were going to be late. Staff had been recruited safely and received training in safeguarding and other areas of risk. Staff ensured they kept people safe from the risk of infection by wearing appropriate PPE and following infection control practices.

Peoples care needs, risks associated with their care and environmental risks had been assessed and mitigated. Where people needed support with their medicines it was done so safely by suitably trained and competent staff.

Where needed care staff supported people to maintain a balanced diet and supported people to access health care when required, including contacting people's GP and district nurses.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us the management team were approachable and listened to them. People told us they would recommend the service to others. The management team communicated well with staff to ensure people's needs were met, including at the end of their life.