Care Gems
- Home care
- Registered since 2020
- Devon, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
19 months
since the latest rating was published.
10 of 109
rated home care services in Devon are rated Requires improvement, like this one.
Care Gems: inspection record
Rated Requires improvement in March 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Seabrook House Limited (Good, 1.2 miles away) and Garland Support Exeter (Good, 1.5 miles away).
Nearest home care services:
- – Classic Carers Not yet rated, 0.1 miles away
- – Pottles Court No overall rating, 0.1 miles away
- G Seabrook House Limited Good, 1.2 miles away
- – Yourlife (Topsham) Not yet rated, 1.2 miles away
- – Devon - Rising Care Services Ltd Not yet rated, 1.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 17 March 2025 (assessment visit 24 October 2024). Quoted under the Open Government Licence.
Date of assessment 24 October 2024 to 23 December 2024.
Care Gems is a domiciliary care agency. It provides personal care to people living in their own homes. Not everyone using the service received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this assessment, 22 people were receiving personal care from the service. We carried out onsite and offsite assessments. We carried out this responsive assessment as we received some information of concern. We found 2 breaches of the legal regulations in relation to notifications and governance. Information that was needed had not always been recorded or obtained. Safeguarding incidents had not always been reported to the CQC, as required. Risk assessments did not always contain guidance, so staff did not have clear information on how to manage people’s needs. Medicines were not always managed safely. The provider’s quality assurance systems were not effectively identifying shortfalls in the quality and safety of the service.
- Safe No rating
- Well-led No rating
Read the rest of CQC's summary
However, people were happy with the care they received. Staff had completed training, knew people well, and were able to describe how to meet their needs. Staff felt well supported and worked with professionals to promote good outcomes for people. The provider was passionate about caring for people and wanted to learn and improve the service.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
We identified 2 breaches of the legal regulations. Information that was needed had not always been recorded or obtained. Risk assessments did not always contain guidance so staff did not have clear information on how to manage people’s needs. Medicines were not always managed safely. Safeguarding incidents had not always been reported to the CQC, as required. However, people were happy with the care they received. Staff had completed training, knew people well, and were able to describe how to meet their needs.
-
Well-led
No rating
We identified 2 breaches of the legal regulations. The provider’s quality assurance systems were not effectively identifying shortfalls in the quality and safety of the service. However, people were happy with the service they received. Staff felt well supported and worked with professionals to promote good outcomes for people. The provider was passionate about caring for people and wanted to learn and improve the service.
Questions to ask the service
- Safe was rated Requires improvement on 17 March 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 17 March 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 8 January 2022. Latest assessment published 17 March 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Miss Naomi Clarke
- Ownership type
- Individual
Getting help from Devon County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Devon County Council
- Ask for a care needs assessment
- Phone: 0345 155 1007, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Care Gems provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care Gems.
- When was Care Gems last inspected?
- The Care Quality Commission's latest rating for Care Gems was published on 17 March 2025.
- Who runs Care Gems?
- Care Gems is run by Miss Naomi Clarke.
- What is Care Gems's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 17 March 2025.
Contact
- Phone
- 01392 920746
- Address
- Seaton House, Exminster, Exeter, EX6 8DB Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Seabrook House Limited (Good, 1.2 miles away) and Garland Support Exeter (Good, 1.5 miles away).
Nearest home care services:
- – Classic Carers Not yet rated, 0.1 miles away
- – Pottles Court No overall rating, 0.1 miles away
- G Seabrook House Limited Good, 1.2 miles away
- – Yourlife (Topsham) Not yet rated, 1.2 miles away
- – Devon - Rising Care Services Ltd Not yet rated, 1.5 miles away