Able Living Care Services Limited

People were given choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's care and support needs were assessed prior to them using the service to ensure their needs could be met. Arrangements were in place to ensure staff received ongoing training, supervision and support. People were supported at mealtimes in line with their support plan and staff worked in partnership with healthcare professionals, when needed.

The values of the service were known to staff and people using the service. Staff told us they received support from management and they felt valued. The culture of the service was open and transparent and people were empowered to voice their opinions. Without exception, people told us the service was well- managed and they would not hesitate to recommend it to others.

Management and staff had developed friendly, caring and respectful relationships with people using the service and their families. Staff knew about people's backgrounds and about their routines and preferences; this made sure people's care was tailored to their specific needs. People, or their family members, had been consulted about their care needs and had been involved in the support planning process. People had access to a range of activities in line with their support plan and this area was being developed further. People did not have any complaints about the service they received; they were aware of how they could raise any complaints, concerns and compliments and had access to a complaint's procedure.