Waincare
Home care, Croydon
Good
Rated on
Rating from the Care Quality Commission.
Waincare: inspection record
Rated Good in April 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in April 2022.
The latest rating was published about 5 years ago.
How it compares locally
- One of 74 Good home care services in Croydon, out of 88 with a rating.
About the service
From the Care Quality Commission's inspection report published 26 April 2022. Quoted under the Open Government Licence.
Waincare provides personal care support to people in their own home. At the time of our inspection two people were receiving support. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People received safe, considerate, high quality care. Relatives were complimentary about the staff and the relationships they had built with their family members. They said staff were friendly, polite and provided care in line with their family members wishes and preferences. People and their relatives felt informed and involved in their care. Staff turned up on time and stayed the required length of time.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Read the full summary
As and when required, staff supported people with their medicines and their meals. They liaised with healthcare professionals and understood how a person's medical needs impacted on the level of support they required.
Staff had the knowledge and skills to undertake their duties and completed regular training courses to ensure they stayed up to date with best practice guidance. Staff felt well supported and felt able to have open and honest conversations with the registered manager.
The registered manager checked on the quality of care provision through regular spot checks and obtaining feedback from people, their relatives and staff. The registered manager was aware of their CQC registration responsibilities and the duty of candour.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Lansdowne Building, Lansdowne Road, Croydon, CR9 2ER |
|---|---|
| Neighbourhood | Croydon town, Croydon |
| Phone | 07505 085179 |
| Registered manager | Inviolata Kahari |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 26 April 2022 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Waincare Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12088132 (opens Companies House) |
Nearest alternatives
- – Jambo Healthcare Agency Ltd Home care, less than 0.1 miles awayNot yet rated
- – SWL Care Haven Ltd Home care, 0.1 miles awayNot yet rated
- – Active Care Group Supported Services Home care, 0.1 miles awayNo overall rating
- G First Option Healthcare Home care, 0.1 miles awayGood
- G Go Gentle Care Home care, 0.1 miles awayGood
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Waincare provide nursing care?
- The Care Quality Commission's register does not list nursing care for Waincare.
- When was Waincare last inspected?
- The Care Quality Commission's latest rating for Waincare was published on 26 April 2022.
- Who runs Waincare?
- Waincare is run by Waincare Limited.
- What is Waincare's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 26 April 2022.