Unicorn1care Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's care plans were regularly reviewed and updated when their needs changed. Safeguarding policies and procedures were being followed. Staffing and recruitment procedures were robust, and staff had adequate travel time built in between calls. Medicines were safely managed, and necessary infection control procedures were being followed.

People were involved in creating their care plans and oral health care plans were in place. Complaints were investigated and resolved in line with their policy. The service provided end of life training for staff and had an end of life policy in place.

Risks were identified and emerging risks were acted upon, however, risk assessments were not always in place for people's health conditions, which meant risk had not always been adequately assessed. We have made a recommendation about the provider ensuring necessary risk assessments were in place.

Staff spoke positively about the management of the service, and the registered manager told us they had an open-door policy. Regular staff meetings, newsletters and emails ensured staff were kept up to date with any changes. The provider sought feedback from people who used the service, family and staff and took action when needed.